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terms and conditions
1. BOOKING:
Once a provisional booking of accommodation has been made, the signed Booking Form, together with the appropriate deposits, should be received within four days following the date of the booking being made. Only after written confirmation has been posted will the booking of accommodation become valid.
2. TERMS OF PAYMENT:
A non-refundable deposit of 20% of the total cost of apartment is required to secure booking, with the balance payable 8 weeks prior to departure.
A refundable breakage deposit of £200 is payable with balance.
For bookings within 8 weeks of departure FULL payment must be made with the booking.
Remittances made by Eurocheque, or by sterling draft or cheque on a foreign bank will incur a charge of £25 to cover collection charges. A Security Deposit of £200 is required to cover the cost of any damages or breakages. The breakage deposit will be returned to you within 8 weeks of your return less any costs.
3. PRICES:
Prices may be increased should accommodation costs increase due to changes in the exchange rate, but no additional payments will be requested following settlement of the Final Invoice. Should surcharges imposed after the date of confirmation of the booking exceed 10% of the total accommodation cost the Client has the right to cancel the booking and we will refund in full any monies paid.
4. CANCELLATION BY THE CLIENT:
Any cancellation must be made in writing by the person who signed the Booking Form. Cancellation of accommodation will apply from the date of receipt by the Owner of the written cancellation advice. The following charges will apply:
Within 2 weeks of departure date. : 100% loss total holiday cost
Within 4 weeks of departure date. : 50% loss of total holiday cost
Dates outside those listed above. : 25% loss of total holiday cost
Please note the initial deposit is non-refundable
5. CANCELLATION BY THE OWNER:
In the very unlikely event that specific accommodation ceases to be available as booked and the Owner is unable to offer the Client acceptable alternative accommodation on behalf of the Owner or another Owner, the Owner will refund the Client all the money paid (including the deposit), and shall be under no other liability.
6. ALTERATIONS BY THE CLIENT:
If the Client wishes to change the composition of his or her party, or to alter any arrangements pertaining to accommodation, transfers, car or bike hire, or any other arrangements undertaken on their behalf by the Owner following the dispatch of the Final Invoice, a fee of £ 10.00 per alteration will be charged to cover costs incurred.
7. INFORMATION:
While we make every effort to unsure that descriptions supplied are accurately reproduced, we c
annot accept responsibility for errors contained therein or the results thereof. Minor differences between photographs and text and actual property may arise. If we have been informed of material changes after your booking has been confirmed we will advise you before departure.
8. YOUR RESPONSIBILITIES:
Only those persons named on the booking form may use the property without prior agreement. In the event that the maximum number allowed at the property is exceeded without prior agreement, the Owner reserves the right to refuse or revoke the booking at their sole discretion. The Client must keep the holiday accommodation in the same state of repair and condition as at the commencement of the holiday. The accommodation must be left in the same state of cleanliness and general order in which it was found. Should any of the equipment or furnishings in the accommodation being occupied by the Client be lost or damaged the payment will be deducted from the security deposit.
9. COMPLAINTS:
If the Client has a complaint regarding the holiday accommodation he or she must first contact the Owner or local representative who will try to solve the problem. If, after that, the Client feels that the problem has not been resolved, the Client should within 7 days of returning from the holiday, put his or her comments in writing to the Owner, who will forward them to the Owner. The Owner will do its best to help resolve any justifiable complaints regarding the accommodation by the Client. Disputes arising out of, or in connection with the accommodation which cannot be amicably settled, must be taken up with the Owner. If the Client vacates the property before the end of the rental period without the Owner’s authorisation, the Client shall lose any rights to compensation.
10. DAMAGE:
The Owner shall not be responsible for the death or personal injury of the Client or any person named on the Booking Form or other person at the property unless this results from the proven negligence of the Owner. The Owner shall not be liable for any loss, breach or delay due to any cause beyond their reasonable control including though not limited to an act of God, explosion, flood, tempest, fire or accident, war or threat of war, civil disturbance, acts, restrictions, regulations, bye-laws, or measures of any kind on the part of any governmental or local authority, strikes, lock-outs, or other industrial actions or disputes or adverse weather conditions. In any such case we shall be entitled to treat the contract as discharged. In the event of such discharge the liability of the Owner shall be limited to the return of sums paid to them in respect of the unused portion of the holiday calculated on a pro rata daily basis less an administrative charge of £50 to cover reasonable expenses. The Owner cannot be held responsible for the breakdown of mechanical equipment such as pumps, boilers, swimming pool filtration systems etc nor for failure of public utilities such as water, gas and electricity. The Owner is not responsible for noise or disturbance originating beyond the boundaries of the holiday accommodation or which is beyond their control.